FAQ (Bahasa)
Bagaimana cara order jasa checkout?
- Berikan link produk (pastikan Seller-nya Trusted, Verified, Legit & Valid), Client bertanggung jawab atas ini.
- Bisa/tidaknya di handle, beserta perhitungan biaya & estimasi delivery akan dikabari segera.
- Full payment via bank transfer BCA, tidak bisa via marketplace.
Barang apa saja yang bisa dibantu checkout?
- Barang terlarang pasti ditolak, barang dibatasi akan dipelajari dulu
- Hanya qty satuan, bukan kulakan
- Tidak terlampau besar & berat
Bagaimana perhitungan biayanya?
| CIF (harga barang, asuransi & shipping internasional) | Konversi ke IDR, cek kurs di web VISA |
| DDP (Delivered Duty Paid) | Pajak impor dibayar Pengirim sesuai HS Code |
| Service | Mulai 2% (tergantung platform belanja & negara asal) |
| Payment charges | 4% |
| Operational | 5% |
| Admin | 1% |
| Handling | Mulai 4% (tergantung dimensi & berat barang/volumetrik) |
| Jasa checkout | 9% |
| Delivery | POS Indonesia/JNE |
Kenapa harus full payment, tidak ada sistem DP maupun rekber/escrow (transaksi melalui marketplace misalnya)?
- Perhitungan biaya bersifat final & mengikat di awal dengan transaksi multi-currency (kursnya fluktuatif).
- Jaminan pemesanan barang; pembatalan separuh jalan atas transaksi internasional terlalu kompleks alurnya.
- Konsep utama bisnisnya menyediakan jasa, jadi marketplace hanya untuk menjual barang ready stock.
Barangnya cacat, tidak lengkap, salah kirim, bahkan hilang total. Seperti apa penyelesaiannya?
- Dilihat kasusnya dulu; retur barang perlu urus kepabeanan & pengiriman internasional.
- Jangka waktu dispute jadi perhatian khusus, apakah cukup memadai?
- Barang hilang total (belum ada bukti penerimaan), refund 100% setelah dana diterima dari provider.
FAQ (English)
How do I request the service?
- Drop your product link (ensure preferred Seller is Trusted, Verified, Legit & Valid), Client is responsibe at this point.
- We will inform you further about capability of handling your request, cost calculation & estimated delivery time.
- Make a full payment via local bank transfer or Wise/PayPal (only for foreigners).
What type of goods can be handled?
- Not prohibited, legally delivered to Indonesia. Restricted one will be curated first.
- Unit quantity, not for inventory.
- Not huge & heavy.
How about the fees?
| CIF (Cost, Insurance, Freight) | Convert to IDR, check rate on VISA website |
| DDP (Delivered Duty Paid) | Import tax paid by Sender based on HS Code |
| Service | Start from 2% (based on platform & origin country) |
| Payment charges | 4% |
| Operational | 5% |
| Admin | 1% |
| Handling | Mulai 4% (based in dimension & weight of goods/volumetric) |
| Proxy Service | 9% |
| Delivery | POS Indonesia/JNE |
Why must pay in full upfront? No down payment or escrow?
- All fees calculation is final & binding at the outset with multi-currecy transaction (exchange rates fluctuate).
- To secure the order; cancelling international transaction midway is complicated.
- Our core business is providing services, marketplace only be utilized for selling ready stock items.
How if goods are damage/broken, incomplete, wrong item, or even lost?
- We inspect case by case; returning goods would take care of customs & international shipping.
- Dispute must be a concern. Is the timeline sufficient?
- Lost package (no proof of receipt), fully refund when money successfully received.
Belanja Mendang Mending 